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You can delete your NorthGarage AI account and the data that belongs to it from inside the app or, if you cannot log in, by email to sevendaysbusinessinc@gmail.com. Closing an account stops access immediately and schedules permanent deletion after a 30-day cancellation period.

The service is operated by SEVEN DAYS BUSINESS INC. (Ontario, Canada). Our Privacy Policy explains what data we hold and who processes it.

Closing an account deletes the shops you own and the records in them, including estimates, invoices and customer records. Those are your business records, and we do not keep a copy for you after deletion. The owner of each shop can download an archive of that shop first: open Settings, then Your data and account, then Download archive, once for each shop you own. The archive is a ZIP file containing CSV files and a data.json file, with a README that lists what it contains and what it leaves out.

• Log in to the NorthGarage AI app (iPhone, Android or web).
• Open Settings, then Your data and account.
• In the Close account section, tap Close my account.
• Read the warning and tap Yes, close it.
• The app shows a private recovery link. Save it somewhere safe: it is how you cancel the closure during the next 30 days.

If you own a shop, it is deleted together with your account, and other people who work in that shop lose access to it. If you are a team member of someone else's shop, closing your account removes your own access and personal profile; the shop and its records stay with the shop's owner.

• Immediately: you are signed out everywhere and cannot log in.
• For 30 days: nothing is deleted yet, and you can still cancel the closure.
• After the 30 days: a scheduled deletion job removes the account, the shops you own and their data, and then the files stored for those shops (photos and documents). The job runs once a day, and processing or recovery from a failure can take additional time.
• Once the deletion job has started, it cannot be cancelled and the data cannot be restored.

During the 30-day period, open the private recovery link the app showed you when you closed the account. It opens a page where you can choose Keep my account, and your access is restored. This is possible only until the deletion job starts.

If you lost the recovery link, write to sevendaysbusinessinc@gmail.com from the email address of the account before the scheduled date. We will review the request, but we cannot promise to restore an account once deletion has started.

• Your account, sign-in details and profile (name, email address, phone number, role).
• Every shop you own and everything in it: customers, vehicles, estimates and invoices, tasks, appointments, suppliers, orders, finance records, check-in and document photos, receipts and other uploaded files.
• Your membership in other shops, your push notification tokens and your notifications.
• In records that stay in shops you do not own (for example tasks you created or were assigned), the link to your user identity is cleared.

• Records in other shops: documents you issued and entries in a shop's activity log belong to that shop's history and are not rewritten. The log keeps the email address you used at the time, so the shop can see who did what. They stay for as long as that shop keeps its account.
• Deletion record: a minimal record that the deletion happened (a random request identifier, timestamps and counts, without your email address or a hash of it).
• Copies held by our providers: supplier call recordings and transcripts are retained by our calling provider under its own retention period; messages a shop sent to its own Telegram group, and emails or SMS messages a shop sent to its customers, are outside our control once delivered; our infrastructure provider may keep backups for a limited period before they expire. The Privacy Policy lists these providers.
• Information we must keep by law, or need to keep to handle a legal claim, if any applies at the time.
• Your shop's own accounting, tax and repair records: closing the account removes our copy. The shop remains responsible for keeping its own records for the legal periods that apply to it, so download the archive first.

Write to sevendaysbusinessinc@gmail.com from the email address registered on the account, with the subject "Account deletion request". We may ask you to confirm your identity before acting. We answer within 30 days.

If you are a customer of a repair shop that uses NorthGarage AI and want your information corrected or removed, contact the shop first: the shop decides what it records about you. We will help the shop act on your request.